Customer Success & Solutions Director (Enterprise)

Customer Success & Solutions Director (Enterprise) Location: Remote (Anywhere USA) - No Visa Sponsorship at this time About the Role We are partnering with a high-growth, data-driven technology company that provides advanced market intelligence and analytics to global enterprises. Their platform enables organizations to better understand technology adoption, optimize go-to-market strategies, and drive more predictable revenue outcomes. They are seeking a ?Senior levelCustomer Success & Solutions professional to lead strategic enterprise engagements, oversee a high-performing team, and drive measurable customer outcomes across complex global accounts. Key Responsibilities Enterprise Leadership & Governance - Lead Customer Success and Solutions teams supporting large, global enterprise clients - Navigate complex organizational structures and build scalable engagement frameworks - Establish best practices for deploying data-driven solutions across distributed teams Executive Engagement & Value Realization - Partner with senior stakeholders (e.g., CIO, CTO, CFO) to align technical solutions with business objectives - Translate technical capabilities (e.g., APIs, data workflows) into clear financial outcomes such as revenue growth, efficiency gains, and retention - Ensure all customer initiatives are tied to measurable ROI and long-term value Technology Strategy & GTM Enablement - Advise customers on integrating modern data platforms, automation, and AI-driven workflows into their go-to-market operations - Drive adoption of scalable architectures that connect seamlessly with CRM systems and other enterprise tools - Guide customers in optimizing end-to-end GTM processes using data and automation Proof of Value & Team Development - Build and mentor a team of consultative, technically strong customer-facing professionals - Lead execution of proof-of-value initiatives that demonstrate measurable business impact - Elevate the team from feature delivery to strategic value creation Cross-Functional Alignment & Financial Modeling - Partner with Sales, Product, and Customer Success to align on customer outcomes - Develop business value frameworks that quantify the impact of solutions on customer performance - Support strategic account planning and expansion initiatives Success Metrics - Retention & Expansion: Maintain high customer retention and drive account growth through strategic engagement - Time-to-Value: Improve onboarding speed and accelerate realization of customer outcomes - Predictability: Enhance customer health visibility and renewal forecasting accuracy - Executive Engagement: Build trusted advisor relationships across top-tier enterprise accounts Qualifications Experience - 15+ years in enterprise-facing roles such as Customer Success, Solutions Architecture, or Technical Consulting - Proven experience working with large, complex global organizations Business & Technical Acumen - Strong understanding of how technical solutions impact business performance (e.g., revenue, cost, retention) - Ability to communicate complex technical concepts in business terms Technical Expertise - Experience with enterprise platforms, APIs, data integration, and workflow automation - Familiarity with modern go-to-market systems and data-driven sales/marketing processes Leadership & Communication - Exceptional executive presence and storytelling ability - Experience influencing senior stakeholders and leading high-performing teams Education - Bachelor's degree in a technical or related field preferred - Advanced degree (e.g., MBA) or relevant certifications are a plus Why This Role This is an opportunity to join a fast-scaling organization at the intersection of data, AI, and enterprise go-to-market strategy—where you can directly influence how leading companies leverage technology to drive growth.

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