Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Customer Service Representative di Carryboy Phils., Inc. kami kurasi dari Bossjob (kategori Pendidikan). Perhatikan lokasi kerja (Quezon City, National Capital Region, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Qualifications & Skills
- Education: Associate or bachelor's degree preferred.
- Communication: Strong verbal and written communication skills with the ability to maintain an empathetic and positive tone.
- Technical Skills: Proficiency in using computers, headsets, and CRM software (such as Zendesk or Salesforce).
- Soft Skills: Active listening, problem-solving, time-management, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Inquiry Handling: Answer incoming customer calls, emails, and live chats promptly and accurately.
- Issue Resolution: Listen attentively to customer complaints, troubleshoot problems, and provide appropriate solutions.
- Account Management: Process orders, calculate charges, issue refunds/exchanges, and update customer records.
- Product Knowledge: Maintain expert-level knowledge of the company's products or services to effectively educate customers.