Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Assistant Operations Manager di Reinforce Search Inc. kami kurasi dari Bossjob (kategori Teknologi & IT). Perhatikan lokasi kerja (Pasig, National Capital Region, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Job description:
The Assistant Operations Manager supports the Operations Manager in running the day-to-dayoperations of the PH team. You will directly manage 5 or more Team Leaders, own the SOPframework, and be accountable for team performance across conversion, compliance, andculture. This is not a passive management role. You are expected to be on the floor, coaching,solving problems, and driving outcomes.
Requirements:
- Proven experience managing Team Leaders in a BPO, contact center, or sales environment.
- Demonstrated ability to write, implement, and enforce SOPs.
- Strong analytical skills: you are comfortable with data, spreadsheets, and performance reporting.
- Track record of hitting or exceeding sales conversion and compliance targets.
- Excellent communication skills in English, both written and verbal.
- Hands-on coaching style. You lead from the front.
Job Description:
SOP Development and Execution
- Write clear, practical SOPs that reflect how we actually work.
- Brief and train Team Leaders on every new or updated SOP.
- Hold TLs accountable for consistent SOP execution across their teams.
- Review SOPs regularly and update them when processes change.
Team Leadership
- Directly manage 5 or more Team Leaders across sales and operations.
Performance and Data
- Monitor daily, weekly, and monthly performance data across conversion, compliance, and productivity.
Sales Coaching
- Act as a sales coach, not just a manager. Be on the calls, review recordings, identify gaps.
- Work with TLs to run targeted coaching sessions that improve conversion rates.
- Develop and implement sales playbooks aligned with CIMET's products and value proposition.
Compliance and Quality
- Ensure the team meets all regulatory and internal compliance standards.
- Conduct audits and quality reviews with clear follow-up actions.
- Partner with the Quality team to close compliance gaps fast.
Culture and Values
- Model CIMET values in every interaction: integrity, accountability, customer focus, and growth.
- Create a positive, high-energy team environment where people want to perform.
- Recognize strong performance and address disengagement before it spreads.