E-Commerce Supervisor

About the role

PT. Morialand Berkat Cemerlang is seeking an experienced E-Commerce Supervisor to join our dynamic Digital & Search Marketing team. This is a full-time position based in Bali, where you will play a crucial role in overseeing and optimising our e-commerce operations. As E-Commerce Supervisor, you will be responsible for driving online sales growth, managing digital marketing initiatives, and ensuring exceptional customer experiences across all e-commerce channels. This role is pivotal to our company's digital transformation strategy and will directly impact our revenue and market position.

Key responsibilities

1. Oversee daily e-commerce platform operations such as OTA's like Airbnb, Expedia, CTrip etc, ensuring optimal website performance and user experience

2. Listing to the OTA's : Airbnb, B-com, C-trip etc

3. Manage and optimise product listings, inventory management, and pricing strategies across all online sales channels

4. Develop and execute digital marketing campaigns, including search engine marketing, social media marketing, and email marketing initiatives

5. Monitor and analyse key performance indicators (KPIs) such as conversion rates, customer acquisition costs, and return on ad spend (ROAS)

6. Coordinate with the marketing team to implement promotional campaigns and seasonal sales events

7. Manage supplier and vendor relationships to ensure timely product availability and competitive pricing

8. Supervise and mentor e-commerce team members, including customer service representatives and digital marketing staff

9. Analyse competitor activity and market trends to identify opportunities for business growth

10. Ensure compliance with e-commerce best practices, data protection regulations, and platform guidelines

11. Prepare regular reports and presentations on e-commerce performance for senior management

What we're looking for

1. 3-5 years of experience in e-commerce management in hospitality industry or Bali Property Management

2. Proven track record of successfully managing online sales channels and driving revenue growth

3. Strong knowledge of e-commerce platforms, digital advertising tools, and marketing automation software

4. Proficiency in data analytics and experience with tools such as Google Analytics, Facebook Ads Manager, or similar platforms

5. Excellent understanding of search engine optimisation (SEO) and search engine marketing (SEM) principles

6. Strong leadership and team management skills with the ability to motivate and develop staff

7. Excellent communication and problem-solving abilities

8. Fluency in Indonesian and English; additional language skills are advantageous

9. Bachelor's degree in Marketing, Business Administration, or related discipline

10. Experience with inventory management systems and customer relationship management (CRM) platforms is preferred

What we offer

PT. Morialand Berkat Cemerlang is committed to providing our employees with a rewarding and supportive work environment. We offer competitive compensation packages commensurate with experience and qualifications. Our benefits include:

1. Professional development opportunities and training programmes to enhance your skills in digital marketing and e-commerce

2. Collaborative work culture that values innovation, creativity, and continuous improvement

3. Work-life balance initiatives, including flexible working arrangements where applicable

4. Health insurance coverage and access to wellness programmes

5. Performance-based incentives and bonus opportunities

6. Career advancement prospects within a growing organisation

About us

PT. Morialand Berkat Cemerlang is a forward-thinking company dedicated to delivering high-quality products and exceptional customer service. We specialise in e-commerce solutions and digital marketing services, serving a diverse range of customers across the region. With a strong commitment to innovation and excellence, we have established ourselves as a trusted partner in the digital marketplace. Our team is passionate about leveraging cutting-edge technology and data-driven strategies to achieve business success. We pride ourselves on fostering a collaborative culture where talent is valued, creativity is encouraged, and professional growth is prioritised.

How to apply

If you are interested in joining our team and believe you have the skills and experience required for this role, please submit your CV, a cover letter, and any relevant portfolio or references. We look forward to hearing from you and exploring how you can contribute to our continued success.