Customer Service Representative

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Job Description – US Healthcare Customer Service Representative

We are looking for motivated and customer-focused individuals to join our US Healthcare Account team. As a Customer Service Representative, you will assist members, healthcare providers, and insurance representatives by addressing inquiries, resolving concerns, and providing accurate information regarding healthcare-related services.

Key Responsibilities
1. Handle inbound and/or outbound customer calls professionally and efficiently.
2. Assist customers with healthcare-related inquiries, including benefits, claims, eligibility, and billing.
3. Provide accurate information while maintaining a high level of customer service.
4. Document customer interactions and update records in the system.
5. Follow company policies, client guidelines, and data privacy standards.
6.Meet quality, productivity, and attendance targets.

Qualifications:

1. Good to excellent English communication skills.
2. At least 6 months of BPO experience, or a college graduate (no call center experience required).
3. Willing to work onsite in Cavite.
4. Must have an active Viber account.
5. Strong customer service, problem-solving, and computer navigation skills.
6. Willing to work on a shifting schedule, including weekends and holidays, if required

What We Offer

• Basic salary of up to ?17,000 (depending on qualifications).
• Virtual or onsite hiring process.
• Paid training.
• Opportunities for career growth and development.
• Supportive and dynamic work environment.

Apply today and start building your career in the healthcare customer service industry!