IT Support Officer

About us

PT Kartika Sari Indonesia is a forward-thinking technology-driven organisation committed to delivering excellence across our operations. We pride ourselves on fostering a collaborative and innovative work environment where our team members are empowered to grow and contribute to meaningful projects. Our company culture emphasises continuous improvement, professional development, and a genuine commitment to supporting our employees' career aspirations.

About the role

We are seeking an IT Support Officer to join our team on a full-time based in Bandung, West Java. In this pivotal role, you will be the front line of technical support for our organisation, providing essential IT assistance to ensure smooth operations across all departments. The IT Support Officer plays a crucial role in maintaining our technology infrastructure and user satisfaction, directly contributing to the productivity and success of PT Kartika Sari Indonesia. You will be responsible for diagnosing, troubleshooting and resolving a wide variety of technical issues whilst maintaining professional and courteous communication with all users.

Key responsibilities

1. Provide first-level technical support to end users via telephone, email, ticketing system and in-person assistance

2. Troubleshoot and resolve hardware, software and network connectivity issues in a timely manner

3. Install, configure and maintain computer systems, peripherals and software applications

4. Perform regular maintenance on IT equipment to ensure optimal performance and prevent technical issues

5. Manage and maintain IT asset inventory and documentation

6. Create and maintain user accounts, passwords and access permissions in accordance with security policies

7. Monitor system performance and identify areas for improvement or optimisation

8. Assist with the setup and configuration of printers, scanners and other office equipment

9. Document all support requests and resolutions in the IT ticketing system with clear and accurate records

10. Escalate complex technical issues to senior IT staff or external vendors when necessary

11. Provide basic training and guidance to users on software applications and IT best practices

12. Support the implementation of IT projects and system upgrades across the organisation

What we're looking for

1. Proven experience in IT support or help desk roles, preferably 1-3 years in a similar position

2. Strong technical knowledge of Windows and/or Linux operating systems

3. Proficiency in diagnosing and troubleshooting common hardware and software problems

4. Excellent communication skills with the ability to explain technical concepts to non-technical users

5. Strong problem-solving abilities and attention to detail

6. Ability to prioritise multiple tasks and work efficiently in a fast-paced environment

7. Preferred: Knowledge of cybersecurity principles and data protection practices

What we offer
PT Kartika Sari Indonesia is dedicated to creating a supportive work environment where our employees can thrive. We provide competitive remuneration packages commensurate with experience and qualifications. Our benefits include opportunities for professional development and certification programmes to advance your IT career. We foster a collaborative team atmosphere where your contributions are valued and recognised. The role offers the opportunity to work with modern technology and expand your technical skill set. We are committed to maintaining a healthy work-life balance and provide a structured working environment that supports your wellbeing and professional growth.

Apply now
If you are an enthusiastic IT professional ready to make an impact and support our organisation's technical needs, we would love to hear from you. Please submit your resume, a cover letter highlighting your relevant experience, and any IT certifications you hold. Join PT Kartika Sari Indonesia and be part of a dynamic team committed to excellence in technology support.