Premium Telco Voice Support Associate | 1 month BPO EXP

Customer Service Representative | Premium Telco Account

Job Overview

Are you passionate about helping customers and providing excellent service? Join our team as a Customer Service Representative for our Premium Telco Account. In this role, you'll assist customers with their inquiries, resolve concerns, and deliver a positive customer experience through professional and efficient communication.

Whether you're an experienced BPO professional or someone looking to start a rewarding career in customer service, we'd love to hear from you!

Key Responsibilities

• Handle inbound customer inquiries through voice support.
• Assist customers with billing concerns, account management, plan upgrades, and general service-related questions.
• Troubleshoot basic mobile, internet, and telecommunications concerns.
• Provide accurate information about products, services, and promotions.
• Resolve customer issues while maintaining a high level of customer satisfaction.
• Document customer interactions accurately in the system.
• Meet individual and team performance targets for quality, productivity, and customer satisfaction.

Qualifications

• High school graduate (Old Curriculum) or Senior High School graduate.
• At least 1 month of BPO Experience
• Excellent verbal and written English communication skills.
• Strong problem-solving and active listening skills.
• Basic computer navigation and typing skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite.

What We Offer

• Competitive salary package
• Performance incentives and monthly bonuses
• Paid training
• HMO and other employee benefits
• Career growth and promotion opportunities
• Supportive and collaborative work environment