Front Office Manager

Front Office Manager

About the Company

A fast-growing hospitality group in Mandalika, Lombok, operating hotels, commercial retail, and F&B concepts. We are focused on delivering outstanding guest experiences, efficient operations, and sustainable business growth.

Tentang Perusahaan

Grup perhotelan yang berkembang pesat di Mandalika, Lombok, yang mengelola hotel, area komersial, dan konsep F&B dengan fokus pada kepuasan tamu, efisiensi operasional, dan pertumbuhan bisnis yang berkelanjutan.

Key Responsibilities

• Manage daily Front Office operations, including Reception, Guest Services, and Reservations

• Ensure smooth and efficient guest arrival, stay, and departure experiences

• Lead, train, and supervise Front Office team members

• Handle guest feedback, complaints, and service recovery professionally

• Monitor room inventory, occupancy, and daily revenue performance

• Coordinate closely with Housekeeping, Engineering, and F&B departments

• Maintain high standards of guest satisfaction and service quality

• Prepare daily, weekly, and monthly operational reports

• Ensure compliance with hotel SOPs and company standards

Tanggung Jawab Utama

• Mengelola operasional harian Front Office, termasuk Resepsionis, Layanan Tamu, dan Reservasi

• Memastikan proses check-in, selama menginap, dan check-out berjalan lancar

• Memimpin, melatih, dan mengawasi tim Front Office

• Menangani keluhan tamu dan melakukan service recovery secara profesional

• Memantau inventaris kamar, okupansi, dan kinerja pendapatan harian

• Berkoordinasi dengan Housekeeping, Engineering, dan F&B

• Menjaga standar pelayanan dan kepuasan tamu yang tinggi

• Menyiapkan laporan operasional harian, mingguan, dan bulanan

• Memastikan kepatuhan terhadap SOP hotel dan standar perusahaan

Requirements

• Minimum 5 years of Front Office experience in hotels

• Minimum 2 years in a supervisory or managerial role

• Strong understanding of Front Office operations, reservations, and guest services

• Excellent leadership and team management skills

• Hands-on, disciplined, and service-oriented

• Familiar with PMS systems and hotel reporting

• Strong problem-solving and guest handling abilities

• Fluent in English and Bahasa Indonesia

Persyaratan

• Minimal 5 tahun pengalaman di Front Office hotel

• Minimal 2 tahun pengalaman sebagai Supervisor atau Manager

• Memahami operasional Front Office, reservasi, dan layanan tamu

• Memiliki kemampuan kepemimpinan yang baik

• Hands-on, disiplin, dan berorientasi pada pelayanan

• Menguasai sistem PMS dan laporan operasional hotel

• Mampu menangani masalah dan keluhan tamu dengan baik

• Fasih berbahasa Inggris dan Bahasa Indonesia

What We Offer

• Competitive salary

• Accommodation / housing support

• Service charge / performance incentive

• Career growth within an expanding hospitality group

• Opportunity to be part of a growing destination in Mandalika

Yang Ditawarkan

• Gaji kompetitif

• Akomodasi / tunjangan tempat tinggal

• Service charge / insentif kinerja

• Kesempatan berkembang dalam grup perhotelan yang terus berkembang

• Kesempatan berkarier di destinasi wisata unggulan Mandalika

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