Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Front Desk Agent di Aston Hotels kami kurasi dari JobStreet (kategori Perhotelan & Pariwisata). Perhatikan lokasi kerja (Lombok) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Greet guests warmly and provide professional customer service.
Perform guest check-in and check-out procedures efficiently.
Handle room reservations, cancellations, and modifications.
Answer phone calls, emails, and guest inquiries promptly.
Provide information about hotel facilities, services, and local attractions.
Process payments and maintain accurate guest accounts.
Resolve guest concerns or complaints in a courteous and timely manner.
Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction.
Maintain accurate records and update the property management system (PMS).
Follow hotel policies, security procedures, and data privacy standards.
Assist with administrative and front office duties as assigned.