Desk Collection English Speaker

Descriptions:

• Contact customers via telephone, WhatsApp, Email, or other communication channels regarding outstanding payments.

• Remind customers of payment due dates and provide information regarding their payment obligations.

• Negotiate and follow up on payment commitments from customers.

• Maintain positive and professional communication with customers while adhering to company policies and procedures.

• Record collection activities, payment commitments, and customer responses accurately in the system.

• Monitor customer accounts and ensure timely follow-up on overdue payments.

• Coordinate with internal teams regarding customer payment issues and account status.

• Achieve daily, weekly, and monthly collection targets set by the company.

• Ensure all collection activities comply with applicable regulations and company standards.

Qualification :

• Minimum 1 year of experience as a Desk Collection Officer, Collection Officer, or in a related role.

• Experience in Call Center, Customer Service, or Telecollection is an advantage.

• Intermediate level of English proficiency, both spoken and written.

• Experience handling English-speaking customers is preferred.

• Proven experience in collection activities through phone calls, emails, WhatsApp, and other communication channels.

• Strong negotiation, communication, and problem-solving skills.

• Comfortable working with targets, KPIs, and performance standards.

• Able to work independently as well as collaboratively within a team while following management directions.

• Proactive, self-motivated, and highly initiative-driven with strong follow-up skills.

• Willing to work in a fast-paced and results-oriented environment.