Call Center Agent (Bacolod Site)

Job Summary

We are looking for enthusiastic, customer-focused, and results-driven Call Center Agents to join our Bacolod team. As a Call Center Agent, you will be responsible for handling inbound and/or outbound customer interactions, resolving inquiries, providing product or service information, and ensuring an exceptional customer experience while meeting company performance standards.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries regarding products, services, billing, and account information.
• Resolve customer concerns and complaints while maintaining a positive customer experience.
• Accurately document customer interactions in the company's CRM system.
• Meet or exceed key performance indicators (KPIs), including customer satisfaction, quality, productivity, and attendance.
• Follow company policies, procedures, and data privacy guidelines.
• Escalate complex customer concerns to the appropriate department when necessary.
• Stay updated on company products, services, and processes through ongoing training.

Qualifications

• High school graduate (Senior High School graduates are welcome to apply); college graduates are an advantage.
• Excellent verbal and written English communication skills.
• Strong customer service and problem-solving skills.
• Basic computer proficiency and ability to navigate multiple systems.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work on-site in Bacolod City.
• Previous call center or customer service experience is an advantage but not required for entry-level applicants.

Preferred Skills

• Strong interpersonal and active listening skills.
• Ability to multitask in a fast-paced environment.
• Good attention to detail and organizational skills.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary package
• Performance incentives and bonuses
• Paid training
• HMO and health benefits
• Paid leaves
• Career growth and development opportunities
• Night differential and overtime pay (when applicable)
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)