Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Premium Customer Support Specialist (Telecommunications)| Start JULY 20! di Metacom Careers kami kurasi dari Bossjob (kategori Teknologi & IT). Perhatikan lokasi kerja (Makati, National Capital Region, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Telco Account
-Brick and Mortar
-High School Graduate Old Curriculum / K12 Graduate
-with 6months BPO experience or equivalent customer service in different fields
-can accept no work experience but highly preferred with CCE
salary package: 21K
Responsibilities
- Assisted premium customers with their account and service concerns.
- Answered billing, payment, and plan inquiries.
- Helped resolve mobile and internet service issues.
- Processed account updates, upgrades, and cancellations.
- Handled customer complaints in a professional manner.
- Explained products, services, and promotions.
- Recorded customer interactions accurately.
- Worked with other teams to resolve customer issues.
- Provided excellent customer service and met performance goals.