Service Crew / Waiter

Service Crew / Waiter (English Speaking)

Location: Serasan Coffee Community, Kemanggisan

About Us

Serasan Coffee Community is a hospitality-driven coffee and dining destination that brings people together through exceptional coffee, quality food, and genuine connection. As we expand into all-day dining, we are looking for passionate and service-oriented individuals who enjoy creating memorable experiences for every guest.

Position Summary

As a Service Crew / Waiter, you will be the face of Serasan Coffee Community. You will be responsible for delivering warm, attentive, and professional service to both local and international guests. The ideal candidate is friendly, proactive, detail-oriented, and comfortable communicating in English.

Responsibilities

• Welcome and seat guests with warmth and professionalism

• Present menus and confidently explain food and beverage offerings

• Take guest orders accurately using the POS system

• Serve food and beverages according to service standards

• Ensure guests have an exceptional dining experience from arrival to departure

• Respond promptly and professionally to guest requests, feedback, and complaints

• Communicate effectively with kitchen and bar teams to ensure smooth operations

• Maintain cleanliness and organization of dining areas

• Assist with opening and closing duties

• Support teammates and contribute to a positive work environment

• Uphold Serasan's hospitality and service standards at all times

Requirements

• Previous experience in a restaurant, café, hotel, or hospitality environment is preferred

• Able to communicate comfortably in spoken English

• Friendly, confident, and well-groomed

• Strong interpersonal and communication skills

• Positive attitude and willingness to learn

• Able to work efficiently in a fast-paced environment

• Strong attention to detail

• Reliable, punctual, and responsible

• Willing to work weekends, public holidays, and rotating shifts

What We Look For

• Genuine passion for hospitality and serving people

• Ability to make guests feel welcomed and cared for

• Team player mentality

• Professionalism and integrity

• Ability to stay calm under pressure

• Desire to grow within the hospitality industry

Bonus Qualifications

• Experience serving international guests

• Knowledge of specialty coffee

• Experience in all-day dining or full-service restaurants

• Additional language skills beyond English

Benefits

• Competitive salary

• Service charge and performance incentives

• Staff meals

• Training and development opportunities

• Career growth opportunities within Serasan Coffee Community

If you believe hospitality is more than just serving food and drinks - and that every guest should leave feeling cared for - we would love to hear from you.