Customer Service (STARLUX Airlines)

We are seeking a passionate, service-driven, and detail-oriented professional to join our team as a Customer Service. If you thrive in a dynamic, international environment and enjoy helping customers navigate their travel journey, this role is perfect for you.

As a Customer Service, you will support passengers with flight reservations, issue tickets, manage booking adjustments, and deliver exceptional service at every step. You’ll ensure each transaction is smooth, accurate, and aligned with airline standards and company policies.

This is an exciting opportunity to grow your expertise in airline ticketing and customer service while working in a fast-paced global travel industry.

Requirements:

• Bachelor’s Degree in any major (Fresh graduates are welcome to apply).

• Minimum 2 years of experience in a similar role is an advantage.

• Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo is strongly preferred.

• Familiarity with airline ticketing policies, fare rules, and booking procedures.

• Fluency in English is required; Mandarin proficiency is a plus.

• Strong communication skills with a genuine customer-first mindset.

• Excellent problem-solving abilities to resolve ticketing and reservation issues efficiently.

• High attention to detail with strong accuracy in processing bookings.

• Ability to multitask and work effectively both independently and within a team environment.