Customer Service

Main objective of position :

Managing customer orders and complaint cases by utilizing ENCOWAY and SAP               to ensure accurate and timely order processing.

 Key Responsibilities :

· Create and maintain cylinder master data for new orders, complaint jobs in, and    intercompany (IC) transactions in SAP.

· Process Quotation in accordance with customer requirements.

· Monitor and control order lead times to ensure timely order fulfillment and         customer satisfaction.

· Maintain and update active order overviews, including printing cylinder, embossing, and daily production status reports.

· Coordinate and monitor reproduction files received from Saueressig Plant                in Germany and Poland  to ensure on-time processing.

· Updating Overview List of active orders (Printing Cylinders and Embossing Job)    and Production Daily Overview.

· Coordinate with internal departments, including Sales, Production, Planning, Repro, and Finance, to ensure smooth order execution and timely issue resolution.

· Prepare and maintain monthly report for customers.

· Process credit memos for complaint cases and complete the required 8D  documentation in the system.

 · D3 / S1 all majoring.

· Fresh graduates are welcome.

· Good level of written and spoken English.

· Understand customer requirement and expectations.

· Having basic knowledge of design applications will be an added value.

· Strong data skills, with the ability to work with data, and advanced proficiency in Microsoft Excel

· Willing to work at PIER Pasuruan