Contract Salesforce Administrator

JED needs a temporary Salesforce Administrator support to help the organization continue to scale its work. This role is focused on task-level execution and delivery. This position works directly with the Technical Administrator to help manage and maintain JED’s Salesforce Non-Profit Success Pack (NPSP) instance. This position is ideal for a detail-oriented administrator who excels at completing assigned tasks, managing day-to-day service requests, and ensuring data integrity. This role is not responsible for planning or prioritizing work, but rather for executing tasks assigned by the senior team.
*Please note: While this is a remote position, you MUST be based in the United States, be willing to work EST hours, and be able to provide proof of U.S. Citizenship or a Green Card (we do not offer sponsorship). Additionally, direct experience with the Salesforce Non-Profit Success Pack (NPSP) is mandatory for this temporary contract. Applications without demonstrated NPSP experience will not be considered.

Key Responsibilities

Salesforce Administration (Task-Based)

• Serve as an administrator for JED’s Salesforce NPSP instance, focusing on assigned tasks.
• Manage user accounts, profiles, and page layouts as directed.
• Implement customizations in Salesforce, including creating and maintaining custom fields, workflows, and validation rules based on provided requirements.
• Assist with data integrity by performing regular data cleanup, de-duplication of records, and audits as assigned.
• Execute routine and complex data migration, integration, and mass-update tasks using Salesforce Data Loader, Data Import Wizard, or similar tools (e.g., Jetstream).
• Support Salesforce updates and help test new features or third-party applications in sandbox environments before deployments.
• Build and maintain reports and dashboards to meet stakeholder requests.

User Support

• Provide timely and effective technical support to all staff by managing and resolving issues through an internal ticketing system.
• Assist in updating and maintaining clear documentation (user guides) for Salesforce processes.

Functional Ownership

• Owns task-level Salesforce administration (user accounts, customizations, data integrity) for JED’s NPSP instance.

Decision Rights & Collaboration

• Executes tasks assigned by the senior team; does not plan or prioritize work independently.

Skills, Knowledge & Expertise

Required

• 1-3 years of hands-on experience as a Salesforce Administrator.
• Must have experience with the Non-Profit Success Pack (NPSP).
• Proficiency in Salesforce configuration (workflows, custom fields) and data analysis using reports and dashboards.
• Strong analytical and problem-solving skills, with a keen attention to detail particularly when handling sensitive and/or large volumes of data.
• Excellent communication skills for handling support tickets and user interactions in a collaborative and friendly manner.
• Adaptability to thrive in a fast-paced, evolving technology landscape.
• A genuine passion for and alignment with JED's mission.

Preferred

• Salesforce certifications (e.g., Certified Administrator).
• Direct experience working in a non-profit organization.
• Familiarity with related tools like Google Workspace, Slack, or Asana.
• Experience with DevOps tools such as Gearset.

Success Metrics

• Assigned tasks are completed accurately and on time.
• Data integrity is maintained through regular cleanup and audits.

Originally posted on Himalayas