HEAD OF HR HOTEL & RESORT

About the role

We are looking for a Head of HR to build the HR function from the ground up for a new hotel and resort operation. The ideal candidate has strong leadership, training, and people-development expertise, with a proven ability to establish HR systems, culture, and talent programs from zero. A key focus of the role is developing a strong training academy that can become a model and talent-development hub for other hotels and resorts. You will be expected to build capable teams, strengthen service standards, develop future leaders, and create scalable HR and training programs across the hospitality industry.

Key responsibilities

• Build HR functions, systems, policies, and culture from the ground up

• Develop a strong training academy that can become a model and talent-development hub for other hotels and resorts

• Build capable teams and strengthen service standards

• Develop future leaders and create scalable HR and training programs across the hospitality industry

• Develop management and leadership pipelines, including structured career development and succession planning

• Manage manpower planning, recruitment, performance management, and employee engagement

• Establish HR standards while working closely with senior management and hotel operations

Job Requirements

• Minimum 8–10 years of progressive HR experience in a large hotel group, luxury hotel, resort, or major hospitality company

• Proven experience in a senior HR leadership position, preferably as Head of HR, HR Director, or equivalent

• Strong track record of building HR functions, systems, policies, and culture from the ground up

• Demonstrated expertise in training, learning & development, and hospitality academies, ideally with experience creating programs that can be replicated across multiple hotels or resorts

• Experience developing management and leadership pipelines, including structured career development and succession planning

• Strong understanding of hotel operations, manpower planning, recruitment, performance management, employee engagement, and hospitality service standards

• Experience working in a large-scale or multi-property hospitality environment is highly preferred

• Strategic, hands-on leader with the ability to establish HR standards while working closely with senior management and hotel operations

• Strong communication, coaching, and stakeholder-management skills

• Passion for developing people and creating a high-performance, service-oriented hospitality culture