Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan IT Operation & Maintenance Expert di Titanicom Tech Limited kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (North Jakarta, Jakarta) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
About the role
Manage and participate in team execution of 24*7 or 5*8 IDC data center duty as required by Alibaba Cloud. Lead the team to improve stability and efficiency while reducing risks.
Key responsibilities
Manage and participate in team execution of 24*7 or 5*8 IDC data center duty
Respond to incidents and execute work orders, including temporary tasks, in accordance with SLA requirements
Perform risk analysis for responsible IDC sites or campuses, identify potential risks, establish risk control measures, and continuously optimize EOP and SOP processes
Master SOP standard operating procedures and strictly execute them; independently complete all tickets
Assist network engineers and server experts in complex troubleshooting and problem resolution
Independently analyse and coordinate related teams to handle non-standard scenarios
Coordinate projects, optimize processes, establish technical standards, and drive cross-team collaboration
About you
Proficient in incident analysis and driving optimization measures
Strong team management ability
Skilled in cross-team and cross-cultural communication
Able to establish team collaboration mechanisms and support team growth
Skilled in team management and project coordination
Familiar with project management tools and methodologies
Have comprehensive and in-depth understanding of IT operations work and related processes
Familiar with ticketing systems