Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan IT Helpdesk Engineer di SamaKita kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (Yogyakarta, Yogyakarta Special Region) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
What you will do
First-line Technical Support:
Receive, record, classify, and prioritize IT service requests and fault reports from internal users via telephone, email, instant messaging tools, and the ticket system
Provide preliminary fault diagnosis and remote support for desktop (computers, printers, software, etc.) and network
Accurately record, update, and track all tickets to ensure that issues are promptly addressed and closed-loop
System and Account Management:
Perform account creation, permission assignment, computer configuration, and onboarding training for new employees
Handle account deactivation, permission revocation, and device retrieval when an employee leaves the company
Manage daily account operations such as employee password resets and software installation requests
Hardware and Software Maintenance:
Responsible for the installation, configuration, maintenance, and troubleshooting of work equipment such as desktops, laptops, monitors, and printers
Install, configure, and update authorized commercial software and security patches
Document and Knowledge Base Construction
Write clear and understandable technical solutions and operating guidelines to enrich the company's internal Knowledge Base
Document common issues and their solutions to help improve the overall support efficiency of the team
Network and System Monitoring:
Optimize and configure networks (such as IP configuration, network port troubleshooting)
Monitor the operation of daily work components
What you will need to have
At least 1-2 years of work experience in similar positions (IT Helpdesk, Desktop Support)
Proficient in the installation, configuration, and troubleshooting of the Windows 10/11 operating system
Has solid computer hardware knowledge
Solid experience in network concepts (TCP/IP, DNS, DHCP, VPN)
Excellent client service awareness and communication skills, able to communicate with non-technical personnel in a patient and clear manner
Proactive at work, with a strong sense of responsibility and teamwork spirit