Client Success Specialist (B2B)

About the Role

We are looking for a proactive and customer-oriented individual to become the bridge between our customers and internal teams. You will play a key role in ensuring smooth communication, excellent service delivery, and a positive customer experience. This role is ideal for someone who enjoys solving problems, taking ownership, and working closely with both customers and cross-functional teams.

Key Responsibilities

• Serve as the primary point of contact for assigned customers.

• Build and maintain strong customer relationships through regular communication.

• Coordinate with Operations, Support, and Technical teams to ensure timely execution of customer requests and initiatives.

• Provide regular updates and manage customer expectations professionally.

• Conduct product onboarding, user training, and presentations when required.

• Monitor ongoing activities and maintain visibility through internal trackers and dashboards.

• Prepare periodic reports and provide visibility on service progress.

• Identify opportunities to improve customer experience and operational processes.

• Support cross-functional initiatives and ensure smooth collaboration between teams.

Requirements

• Bachelor's degree in any discipline.

• Experience in Customer Success, Account Management, Client Service, Project Coordination, Service Delivery, or similar customer-facing roles.

• Fresh graduates with strong internship, organizational, or customer-facing experience are welcome to apply.

• Excellent communication and interpersonal skills.

• Strong sense of ownership and accountability.

• Proactive, resourceful, and execution-oriented.

• Strong follow-through and problem-solving abilities.

• Able to manage multiple priorities in a dynamic environment.

• Customer-oriented with a positive attitude.

• Experience conducting product training or presentations is a plus.

Who Will Thrive in This Role?

• Enjoys interacting with people and building relationships.

• Takes initiative and follows through until things get done.

• Comfortable working in a fast-paced and dynamic environment.

• Able to stay calm and professional under pressure.

• Enjoys solving problems and coordinating across teams.

• Flexible, adaptable, and willing to go the extra mile when needed.

• Takes ownership and enjoys making a meaningful impact.

Working Environment

• Dynamic and collaborative team culture.

• High ownership and low bureaucracy.

• Direct exposure to customers and business operations.

• This role may occasionally require responsiveness to time-sensitive requests from both customers and internal teams during critical business situations

Work Location: Pantai Indah Kapuk (PIK), North Jakarta.