Koordinator/ SPV Telesales

About PT. Infomedia Nusantara:

PT. Infomedia Nusantara is a subsidiary of PT Telkom Indonesia, specializing in Business Process Outsourcing (BPO) with core services in Customer Relationship Management (CRM) and Shared Service Operations (SSO). Infomedia manages business processes for 600+ companies across multiple industries and holds approximately 53% market share in Indonesia’s contact center industry, making it the market leader nationwide. [infomedia.co.id]

With 22+ years of experience managing large-scale contact centers, Infomedia has transformed into a Digital CX Partner, offering modern digitalized BPO solutions such as omnichannel contact centers, data management, digital marketing, and cloud-based business services.


Job Descriptions:

• Motivate the telesales team to effectively achieve company sales targets.

• Lead and manage daily operations.

• Oversee financial performance and ensure operational profitability.

• Coordinate with internal and external stakeholders to deliver high-quality results.

• Provide in-depth operational and analytical reports to support strategic decisions.

• Ensure target achievement (Inbound Sales, Cross-Sales, and Upsells)
  

Requirements:

• 3–5 years of experience in Telesales environment (must-have).

• 1–2 years of telesales operational management

• Strong leadership experience managing large-scale teams (more than 50 members) with client-facing responsibilities

• Experience in leading Telemarketing

• Strategic thinker with strong execution capability

• Proven experience in team building and managing operational, organizational, and financial functions

• Demonstrated ability to coach and develop team members

• Holds an accredited telesales industry certification (local or international)

• Expert Ms. Office (Ms. Excel & Ms. Power Point)

• Placement in Yogyakarta

Reporting Line:

- External: Client

- Internal: Head of Department & Vice President