Supervisor Hospitality Area Padel (Placement: Clubhouse Depok)

Position Overview

You will be responsible for overseeing the operations of our clubhouse facilities, ensuring a welcoming atmosphere for all guests and members. This role requires strong leadership and organizational skills to manage staff, enhance customer experiences, and promote our services effectively.

Key Responsibilities

• Manage daily operations of the Clubhouse-Padel facilities, ensuring high standards of service and maintenance.
• Lead and mentor a team of staff, fostering a culture of excellence and teamwork.
• Develop schedules and assign responsibilities to ensure smooth operation and optimal staffing levels.
• Enhance guest experiences through attentive service and the organization of engaging events and activities.
• Address customer inquiries, concerns, and complaints to ensure satisfaction and retention.
• Collaborate with management to implement marketing strategies that drive membership and participation.
• Monitor and maintain facility supplies, equipment, and maintenance needs.

Requirements

• Minimum 4 years of experience in facility management, customer service, or a related field, with at least 2 years in a supervisory role.
• Bachelor's degree in Business Management, Sports Management, or a related field is preferred.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Exceptional customer service skills and a passion for enhancing guest experiences.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• Familiarity with budget management and operational procedures.
• A genuine interest in sports, fitness, and community engagement.