Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Account Management di PT Sigma Global Teknologi kami kurasi dari Glints (kategori Sumber Daya Manusia). Perhatikan lokasi kerja (Setiabudi) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Job Summary
Account Manager is responsible for maintaining relationships with existing clients, managing the end-to-end consultant lifecycle, ensuring smooth operational and administrative processes, and achieving renewal, margin, and service delivery targets.
Key Responsibilities
- Build and maintain strong relationships with existing clients.
- Manage consultant contract renewals and ensure a high renewal rate.
- Coordinate with clients, People & Culture, Finance, and internal teams regarding consultant operations and administrative matters.
- Handle consultant-related issues, including performance, attendance, overtime, business travel, asset management, and exit clearance.
- Monitor outstanding commercial documents, such as Purchase Orders (PO), contracts, NDAs, and invoicing.
- Support recruitment activities by reviewing CVs, monitoring recruitment SLA, coordinating interviews, following up on client feedback, and updating recruitment systems.
- Conduct warm calls and retention calls to maintain candidate engagement throughout the hiring process.
- Manage direct hiring processes and coordinate consultant onboarding.
- Work closely with Business Development to manage contract changes and ensure operational continuity.
- Ensure operational KPIs, renewal targets, and business objectives are achieved.
Job Requirements
- Bachelor's degree in any major (Management, Psychology, Communication, IT, or related fields preferred).
- 1–3 years of experience in Account Management, HR Business Partner, Recruitment, or Client Management, preferably in IT Outsourcing, IT Services, or Consulting.
- Good understanding of recruitment processes, consultant lifecycle management, and outsourcing business.
- Familiar with commercial and administrative documents such as PO, contracts, NDA, and invoicing.
- Able to review candidate profiles and coordinate recruitment activities.
- Proficient in Microsoft Excel/Google Sheets and Applicant Tracking Systems (ATS).
- Strong communication, stakeholder management, negotiation, and problem-solving skills.
- Detail-oriented, proactive, organized, and able to work in a target-driven environment.