Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Telesales Manager di Private Advertiser kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (North Jakarta, Jakarta) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
About the Role
We are looking for an experienced Telesales Manager to lead and develop our telesales team, drive sales target achievement, and build efficient, results-driven processes.
Key Responsibilities
Lead, train, and motivate the telesales team to achieve monthly/annual sales targets
Develop outbound and inbound call strategies to improve lead-to-sale conversion rates
Monitor and analyze team KPIs (call volume, conversion rate, revenue) and produce regular performance reports
Conduct coaching, performance evaluations, and skill development for team members
Coordinate with the marketing team to ensure lead quality and quantity
Manage scripts, SOPs, and telesales tools (CRM, dialer systems, etc.) for optimal workflow
Handle escalated customer complaints not resolved by the team
Recruit and onboard new telesales team members
Qualifications
Minimum 5 years of experience in telesales/sales, with at least 2 years in a managerial role
Proven track record of leading a team and consistently achieving sales targets
Familiar with CRM systems and sales reporting tools
Strong communication, negotiation, and leadership skills
Analytical, target-oriented, and able to work under pressure
Minimum Diploma/Bachelor's degree (any major, preferably Marketing/Management/Business)