Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan UK Financial Collections Team Leader (2 years in collections and team handling) di Stark Asia Solutions Inc. kami kurasi dari Bossjob (kategori Keuangan & Perbankan). Perhatikan lokasi kerja (Quezon City, National Capital Region, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Qualifications
- Minimum of 2 years work experience collection operations and Team Handling
- Exposure to UK/US/AU Banking / Collections
- Knowledge about collections domain and understanding of the process and bucket flows
- Experience in collections team management and familiar with the data and reports pertaining to collections
- Understanding of collections terminologies, guidelines and laws.
Responsibilities
- Lead and supervise the collections team to achieve KPIs.
- Monitor productivity, quality, and compliance.
- Coach team members and manage performance.
- Handle customer escalations and complex cases.
- Analyze collections reports and bucket performance.
- Ensure compliance with UK/US/AU collections policies and regulations.
- Drive process improvements and operational efficiency.