Customer Service Executive (Order Management and Sales Support)

About the role

We are seeking a Customer Service Executive (Order Management and Sales Support) to join PT Hettich Indonesia in South Tangerang, Banten. This is a full-time position that plays a vital role in supporting our sales operations and ensuring exceptional customer experiences. As a Customer Service Executive, you will be the critical link between our customers, sales team, and internal operations, managing orders, processing requests, and providing comprehensive administrative support to drive business growth and customer satisfaction.

Key responsibilities

• Processing and managing customer orders from receipt through to delivery, ensuring accuracy and timeliness

• Coordinating with the sales team to provide real-time order status updates and proactive customer communication

• Handling customer enquiries and resolving issues promptly to maintain high levels of customer satisfaction

• Preparing and maintaining sales documentation, quotations, invoices, and order confirmations

• Managing order tracking and ensuring compliance with delivery schedules and service level agreements

• Liaising between customers, sales representatives, the warehouse, and logistics teams to facilitate smooth order fulfilment

• Maintaining accurate customer records and databases, ensuring data integrity and accessibility

• Supporting the sales team with administrative tasks, including scheduling, reporting, and performance tracking

• Identifying and escalating customer concerns to management for appropriate resolution

• Assisting in the development and implementation of improved customer service processes and procedures

What we're looking for

Qualifications & Experience

• Bachelor's Degree in Business Administration, Logistics, or a related field.

• 1-2 years of experience in customer service, order management, or sales administration roles within a commercial or manufacturing environment

• Familiarity with SAP databases and E-document systems.

• Fluency in English and Bahasa Indonesia

• Prior Experience to Faktur Pajak & E-Materai application preferred

Soft Skills

• Strong organisational and time management skills with the ability to handle multiple priorities simultaneously

• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal stakeholders

• Attention to detail and accuracy in data entry and documentation

• Problem-solving ability and a customer-focused mindset

• Ability to work independently and collaboratively within a team environment

• Professional demeanour and strong interpersonal skills

About us

PT Hettich Indonesia is a leading provider of premium furniture fittings and hardware solutions. As part of the global Hettich Group, we are committed to delivering innovative, high-quality products and exceptional customer service to our clients across Indonesia. Our company is built on the values of reliability, excellence, and continuous improvement. We pride ourselves on fostering a collaborative work environment where employees are valued and encouraged to contribute to our success. We are dedicated to supporting the growth and development of our team members whilst maintaining our reputation for outstanding service delivery.

What we offer

• Attractive Salary Package

• Company Private Insurance

• Annual Health Screening