Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Service Desk di Metacom Careers kami kurasi dari Bossjob (kategori Teknologi & IT). Perhatikan lokasi kerja (Taguig, National Capital Region, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Description
- Provide first-line support to users for various software applications and systems.
- Diagnose and resolve technical issues related to hardware and software.
- Manage and track support tickets to ensure timely resolution and customer satisfaction.
- Collaborate with IT teams to implement new systems and improve existing services.
- Create and maintain documentation for technical support procedures and knowledge base.
Requirements
- Educational Qualifications: Bachelor’s degree in Computer Science or related field
- Experience Level: 3-5 years of experience in a service desk or technical support role
- Skills and Competencies: Proficient in Salesforce CRM, Oracle APEX, and ERP Systems
- Skills and Competencies: Experience with Reports Builder and Adobe Suite
- Qualities and Traits: Strong troubleshooting and problem-solving skills
- Qualities and Traits: Excellent communication and interpersonal skills