Reservations Staff

About the role

We are seeking a dedicated Reservations Staff member to join our dynamic team in Bali. This is a contract position that plays a crucial role in delivering exceptional customer service and managing our booking operations. As a Reservations Staff member, you will be the first point of contact for our guests, ensuring smooth and professional handling of all reservation enquiries and bookings. This position is essential to our operational success, directly impacting guest satisfaction and revenue management for our hospitality business.

Key responsibilities

• Welcome and manage all reservation inquiries (phone, email, online channels) promptly and professionally.

• Input and manage reservations in the system with accuracy and attention to detail.

• Confirm and follow up on bookings, special requests, and guest preferences with genuine care.

• Update room availability, rates, and packages as directed by the Revenue and Commercial teams.

• Communicate closely with Front Office, Commercial, Revenue, and other departments to ensure a smooth and memorable guest experience.

• Process group and FIT reservations according to hotel guidelines.

• Support travel agents, corporate accounts, and tour operators with booking requests and information.

• Thoughtfully manage high-demand periods, helping protect guest satisfaction through proactive solutions.

What we're looking for

• Minimum 1-2 years of experience in the same role within the hospitality or travel industry, preferably in the leisure segment.

• Familiarity with hotel reservation systems (Power Pro)

• Strong communication skills in English; additional languages are an advantage.

• Proficient in Microsoft Office (Excel, Outlook, Word).

• Ability to handle multiple tasks in a fast-paced environment with a high degree of accuracy.

• Strong understanding of hotel room categories, rate structures, and booking channels.

• Basic knowledge of Revenue Management principles is a plus.

What we offer

We are committed to creating a supportive and rewarding work environment. We offer our team members the opportunity to develop their skills within a dynamic hospitality setting, with potential for career progression within our organisation. We provide a professional workplace culture that values dedication and customer focus. As a contract employee, you will receive competitive remuneration commensurate with experience and qualifications. We encourage applications from all qualified candidates and welcome discussions about how this role can work for you.