Guest Relation Manager

We are a wellness and lifestyle group that operates a range of premium wellness brands. We are committed to creating exceptional guest experiences with five-star service standards. We are currently looking for an experienced and professional Guest Relation/Front Office Manager to lead our front office operations and ensure an outstanding customer journey across all touchpoints.

Key Responsibilities:

• Lead, train, and motivate the Front Office team to deliver exceptional guest service.

• Develop, implement, and maintain clear Standard Operating Procedures (SOPs) for all front office operations.

• Oversee daily front office activities including guest reception, booking, and customer inquiries.

• Ensure the front desk area is always clean, organized, and guest-ready.

• Handle guest feedback and complaints professionally to maintain service excellence.

• Coordinate closely with other departments to ensure smooth daily operations.

• Conduct regular training sessions to enhance service quality and professionalism.

• Prepare operational reports and propose process improvements to management.

Qualifications:

• Minimum Diploma or Bachelor’s degree in Hospitality, Management, or related fields.

• At least 4 years of experience as a Guest Relation/Front Office or similar role, preferably in a 5-star hotel or luxury hospitality environment.

• Proven ability to establish and enforce Front Office SOPs.

• Strong leadership, problem-solving, and interpersonal communication skills.

• Customer-oriented mindset with high attention to detail and professionalism.

• Proficiency in English (spoken and written) is required.

Benefits:

• Competitive salary and performance incentives.

• BPJS.

• Health Insurance.

• Holiday allowance (THR).

• Professional development and training opportunities.

• Supportive and collaborative work environment.