CUSTOMER SERVICE ASSISTANT/EXECUTIVE

Company Description

MEGACHEM INDONESIA is an Internationally established Global Specialty Chemical Distribution house with a vision to be a world-class player in our industry.  We are now expanding and seeking highly motivated and right Attitude professionals to join our team in the following industry

Joint us immediately to grow with us, as:

Benefits :

• Full Time Permanent

• Fixed Salary & allowances

• Competitive Incentive & Bonus

• Health Insurance

Responsibilities:

• Completing task in time

• Handle of Customer requirement & complaint across multiple channels (phone, email, chat) in a timely manner

• Collaborate with internal teams to ensure seamless service delivery and high customer satisfaction

• Preparing, checking & Handling Schedule for Delivery.

• Collaborate with logistics, warehouse, and finance teams to resolve shipping delays, damaged items, or payment discrepancies

Requirements:

• University graduate from a reputable university.

• Has proven minimum 2 years working experience as CSR

• Good command of English in all skills

• Proficiency in computer & Microsoft Office skill, Preferably experience in SAP program

• Able to work with target

• Able to start work immediately

• Handle ad hoc projects

Competencies:

• High integrity in any aspect of the business conduct

• Eager to learn new things

• Highly Motivated with spirit to learn new things

• Good time management

• Attention to details, able to work under pressure, independently and in a team

• Hard worker, think smart, good leader combine with strong analytical & reasoning skill

• Have wide networking and ability to maintain relationship

• Creative, open minded towards innovation, having good communication and interpersonal skill

Location of working area: Jakarta Barat