Customer Service

Job Responsibilities:

• Assist in handling customer inquiries related to Visa, tour packages, flight tickets, hotels, transportation, and other travel services via phone, email, WhatsApp, and social media.

• Provide basic and accurate information about the company’s products and services under supervision.

• Support the booking process, including schedule changes, cancellations, and payment confirmations.

• Assist in handling customer complaints and escalate issues to senior staff when necessary, in accordance with company SOPs.

• Coordinate with internal teams (manager, operations, ticketing, hotel partners, tour guides, and finance) to support smooth service delivery.

• Update and maintain customer data, Visa, booking records, and travel documents accurately.

• Follow up with customers before and after the trip to ensure basic customer satisfaction.

• Support administrative tasks related to daily customer service operations.

• Learn and comply with company policies, procedures, and service standards.

• Support senior customer service staff as required.

Qualifications:

• Minimum high school diploma; a Diploma or Bachelor’s degree in Tourism, Hospitality, or a related field is preferred.

• Fresh graduates or candidates with minimal 6 months or 1 year experience are welcome to apply.

• Basic communication skills in English (written and spoken); willingness to improve is required.

• Willingness to learn, with a positive and customer-oriented attitude.

• Basic problem-solving skills and the ability to handle customer issues with guidance.

• Able to work under pressure and manage assigned tasks responsibly.

• Basic proficiency in Microsoft Office; experience with booking systems is a plus but not mandatory

• Open to onsite or Work From Office