Export Import Staff

About us

PT Lock & Lock Indonesia is a leading retailer in the home and lifestyle products sector, renowned for our high-quality kitchen and storage solutions. With a commitment to excellence, innovation, and customer satisfaction, we have established ourselves as a trusted brand across Indonesia. Our stores are designed to provide customers with exceptional products and outstanding service. We pride ourselves on creating a workplace culture that values integrity, teamwork, and continuous improvement, making us an exciting place to build a career in retail.

About the role

PT Lock & Lock Indonesia is seeking an experienced Export Import Staff to join our team. This role is based in South Jakarta and is fundamental to our supply chain operations. As Export Import Staff, you will be responsible for managing the critical processes involved in international trade, ensuring compliance with customs regulations, and maintaining smooth logistics operations. This position plays a vital role in supporting our company's growth and global trade objectives.

Responsibilities:

• Process and prepare import documentation, including commercial invoices, packing lists, bills of lading, and customs documents

• Coordinate with customs brokers, freight forwarders, and shipping agents to ensure timely customs clearance and delivery

• Ensure all import activities comply with customs regulations and company requirements

• Prepare and submit import declarations and supporting documents to the relevant authorities

• Monitor import shipments and resolve any shipping or customs clearance issues

• Coordinate with Procurement, Warehouse, and Sales teams to ensure smooth import operations.

• Maintain accurate records of import transactions and related documentation

• Monitor import duties, taxes, and shipping costs, and support cost optimization

• Respond to customs inquiries and provide required documents when needed

• Stay updated on import regulations and customs procedures

Qualifications:

• Bachelor's degree in International Trade, Logistics, Supply Chain Management, Business Administration, or a related field

• Minimum 3 years of proven experience in a related role, preferably in export and import operations, customs, or international logistics

• Strong knowledge of customs regulations, tariff codes, and international trade compliance requirements

• Proficiency in relevant customs software systems and documentation management tools

• Excellent organisational skills with the ability to manage multiple shipments simultaneously

• Attention to detail and accuracy in completing documentation and data entry

• Strong communication and coordination skills to work effectively with external agencies and internal teams

• Problem-solving ability to resolve customs clearance issues

• Relevant certification or training in customs procedures is advantageous

• Experience with warehouse management systems and shipping software is preferred

• Proficiency in English, both written and verbal, is a must