Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Account Manager di But First Coffee Inc. kami kurasi dari Bossjob (kategori Marketing & Penjualan). Perhatikan lokasi kerja (Mandaluyong, National Capital Region, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Job Summary
Handles day-to-day account management for a assigned portfolio of franchise accounts. This mid-level role focuses on maintaining open communication lines, facilitating administrative requests, managing renewal/termination processes, and ensuring franchisees comply with brand standards and financial obligations.
Key Roles & Responsibilities
- Account Management: Serve as the main point of contact for assigned franchisees, handling regular inquiries, operational concerns, and administrative requests.
- Accountability & Collections Alignment: Partner with the Finance team to track overdue accounts, send payment reminders, and draft formal notices regarding unbilled balances or royalty dues.
- Documentation & Contract Execution: Draft, review, and process franchise agreements, amendments, letters of intent (LOIs), lease takeover notices, and non-renewal documentations.
- Onboarding & Offboarding: Coordinate the operational handover for new franchise store openings as well as the structured closure or transfer process for departing franchisees.
- Feedback & Audit Monitoring: Gather regular franchisee feedback, analyze store satisfaction levels, and follow up on corrective action plans resulting from field audits.
Qualifications & Requirements
- Education: Bachelor’s Degree in Business, Management, Communications, or relevant fields.
- Experience: 2–4 years of experience in account management, franchise operations, or client relations.
- Key Skills: Strong written and verbal communication, negotiation ability, legal/contractual literacy, and strong organization skills.