Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Service Desk Support di Metacom Careers kami kurasi dari Bossjob (kategori Teknologi & IT). Perhatikan lokasi kerja (Taguig, National Capital Region, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Description
- Provide technical support to end-users through various communication channels.
- Troubleshoot and resolve hardware and software issues efficiently.
- Maintain service desk documentation and knowledge base.
- Ensure optimal service delivery and customer satisfaction.
- Collaborate with other IT teams to escalate issues as needed.
Requirements
- Educational Qualifications: Bachelor’s degree in Information Technology or a related field.
- Experience Level: 18months years in a service desk or technical support role.
- Skills and Competencies: Proficient in technical support, service desk operations, and customer service.
- Responsibilities and Duties: Ability to document and track support tickets accurately.
- Qualities and Traits: Strong problem-solving skills and excellent communication abilities.
- Working Conditions: Fast-paced environment with potential for remote work opportunities.