Customer Service Haulage

About the role

We are seeking a dedicated Customer Service Haulage professional to join PT. CJ Logistics Indonesia in a full-time capacity. Based in North Jakarta, this role is pivotal in delivering exceptional customer support within our haulage and logistics operations. You will serve as a key point of contact for our clients, ensuring their transportation and logistics needs are met with professionalism, efficiency and reliability. This position bridges the gap between our operational teams and customers, playing a strategic role in maintaining client satisfaction and supporting the growth of our haulage business.

Key responsibilities :

• Managing customer inquiries and requests related to haulage services, ensuring prompt and accurate responses

• Processing and tracking shipments, providing regular updates to customers regarding delivery status and timelines

• Coordinating with logistics and transport teams to arrange collections, deliveries and special handling requirements

• Maintaining detailed records of customer interactions, transactions and service agreements

• Resolving customer complaints and issues professionally, escalating complex matters where necessary

• Preparing quotations and cost estimates for haulage services based on customer requirements

• Developing and maintaining strong relationships with existing customers whilst identifying opportunities for business expansion

• Monitoring service performance metrics and providing feedback to operational teams to improve efficiency

• Supporting the sales team with customer information and service documentation

Requirements :

• Previous experience in customer service, preferably within the logistics, haulage or transportation industry

• Strong communication skills, with fluency in Indonesian and English (both written and verbal)

• Excellent organizational and time management abilities with the capacity to handle multiple customer requests simultaneously

• Proficiency in using customer relationship management (CRM) systems and Microsoft Office applications

• A proactive approach to problem-solving with the ability to work independently and as part of a team

• Knowledge of logistics operations, freight services and supply chain processes would be advantageous

• Strong attention to detail and accuracy in record-keeping and data entry

• Professional demeanor with a commitment to providing excellent customer service consistently

Apply now

If you are interested in joining our team as a Customer Service Haulage professional, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you would be an excellent fit for this role.