Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Customer Service Representative Voice/Non-Voice Account di SMCS Outsourcing kami kurasi dari Bossjob (kategori Teknologi & IT). Perhatikan lokasi kerja (Cebu, Central Visayas, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Description
- Assist customers via voice and non-voice channels to address inquiries and resolve issues.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Document customer interactions in the CRM system for tracking and quality assurance.
- Collaborate with team members to improve service delivery processes.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Requirements
- Job Title: Customer Service Representative Voice/Non-Voice Account
- Job Function: Customer Service Representative
- Responsibilities and Duties: Ability to handle high volume of calls and inquiries effectively.
- Working Conditions: Comfortable in a fast-paced, team-oriented environment.
- Qualities and Traits: Strong communication skills, patience, and problem-solving capabilities.
- Qualities and Traits: Ability to empathize with customers and maintain professionalism under pressure.
- Qualities and Traits: Strong attention to detail and organizational skills.