Spa Manager - Property/Hospitality - Batam (C-132048)

About The Company:

• The working venue is in Batam.

• Our client is a Multinational Property company. Currently, they are looking for Spa Manager.

Job Responsibilities:

• Lead the pre-opening activities of the spa, including operational setup, SOP development, recruitment, training, and readiness preparation.

• Manage the daily operations of the spa to ensure high service standards, guest satisfaction, and operational efficiency.

• Develop and implement spa programs, wellness services, and treatment offerings aligned with the brand concept and guest expectations.

• Monitor and manage financial performance, including budgeting, cost control, revenue generation, and profitability optimization.

• Recruit, train, coach, and evaluate spa employees to ensure a highly competent and customer-focused team.

• Ensure compliance with hygiene, safety, wellness, and luxury hospitality standards throughout all spa operations.

• Build and maintain strong relationships with guests, ensuring prompt handling of feedback, complaints, and service recovery initiatives.

• Prepare operational reports and collaborate closely with the General Manager to support business growth and continuous improvement initiatives.

Job Requirements:

• Min. Diploma III

• Business English proficiency (proficient in communicating with foreign customers & foreign management)

• Min. 5 years as Spa Manager in Professional Luxury Spa establishment, experienced in doing pre-opening, operational matters including standards, budgeting, P&L, cost control and revenue optimization

• Willing to work in Batam

• Good hospitality mindset, good communication skill, good interpersonal skill
  

[Only CV in English will be processed]

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