Travel and Hospitality Customer Service Representative

Travel & Hospitality Customer Service Representative

We are looking for a customer-focused and enthusiastic Travel & Hospitality Customer Service Representative to join our team. In this role, you will assist customers with travel-related inquiries, reservations, bookings, cancellations, and general support while delivering exceptional customer service through phone, email, or chat.

Key Responsibilities

• Assist customers with flight, hotel, car rental, and vacation package reservations.
• Respond to customer inquiries regarding travel itineraries, booking changes, cancellations, and refunds.
• Provide accurate information about travel policies, schedules, rates, and promotions.
• Resolve customer concerns and complaints professionally while ensuring a positive customer experience.
• Process reservations, modifications, and payments using company systems.
• Maintain accurate customer records and document all interactions.
• Coordinate with airlines, hotels, and other travel partners to address customer needs.
• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction goals.
• Stay up to date on travel industry policies, procedures, and company products.

Qualifications

• High school diploma or SHS graduate; college education is an advantage.
• At least 2 years of GDS experience
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Willing to work on shifting schedules, weekends, and holidays if required.
• Basic computer skills and familiarity with reservation or CRM systems are an advantage.

Why Join Us?

• Competitive salary and benefits
• Paid training
• Career growth and development opportunities
• Supportive and collaborative work environment
• Performance-based incentives