Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Warehouse Team Leader di Bright League Solutions Inc. kami kurasi dari Bossjob (kategori Logistik & Supply Chain). Perhatikan lokasi kerja (Makati, National Capital Region, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Customer Service Representative TL
Rate: 25,000
Schedule: Mon-Sat
Shift: 3 shift
Location: 11F, Frabelle Business Center, 111 Rada, Legazpi Village, Makati City, 1229 Metro Manila
Job Description:
Supervise daily operations of the CSR team assigned to fleet accounts
Monitor team performance, ensuring KPIs (e.g., response time, resolution rate, customer satisfaction) are met
Provide coaching, training, and performance feedback to team members
Handle escalated customer concerns related to fleet services, accounts, and transactions
Ensure accurate and timely processing of fleet-related requests (e.g., billing, service coordination, inquiries)
Coordinate with internal departments (operations, logistics, billing) to resolve issues efficiently
Prepare and submit performance reports and analysis to management
Implement process improvements to enhance customer experience and operational efficiency
Ensure compliance with company policies and service standards