Front Desk Associate (Aesthetic Clinic)

Qualifications and Requirements

• At least 1 year of experience in a front desk, receptionist, customer service, or similar role
• Excellent interpersonal and customer service skills
• Strong verbal and written communication skills with the ability to interact professionally with patients, colleagues, and healthcare professionals
• Strong problem-solving skills and sound judgment
• Demonstrates genuine care for patients by consistently delivering a warm, welcoming, and exceptional customer experience
• Friendly, personable, and able to build rapport with people from diverse backgrounds
• Professional appearance, positive attitude, and pleasant disposition
• Responsible, trustworthy, and dependable
• Passionate about aesthetics, skincare, and wellness
• Highly organized with the ability to prioritize, multitask, and remain composed in a fast-paced environment
• Proactive, resourceful, and takes ownership of ensuring tasks are completed accurately, efficiently, and on time
• Open to feedback, eager to learn, and committed to continuous improvement
• Adaptable and willing to grow with a startup company, embracing new challenges and evolving responsibilities
• Able to stay focused on the task at hand while maintaining attention to detail
• Demonstrates professionalism by following company policies and procedures, accepting accountability, and maintaining respectful working relationships with supervisors and colleagues

Duties and Responsibilities

1. Welcome patients warmly and professionally, creating a positive first impression of the clinic.
2. Answer phone calls, respond to inquiries, relay messages, and manage clinic communication promptly and courteously.
3. Develop and maintain thorough knowledge of the clinic's services, treatments, products, promotions, and operating procedures.
4. Serve as the primary point of contact for patients, providing accurate information and coordinating their needs with the appropriate team members.
5. Operate the clinic management system and POS accurately for appointments, billing, payments, and patient records.
6. Schedule, confirm, and manage appointments efficiently while maximizing the doctors' and specialists' schedules.
7. Promote the clinic's services, products, and marketing promotions in a professional and patient-centered manner.
8. Address patient concerns, inquiries, and complaints calmly, respectfully, and proactively, escalating concerns when necessary.
9. Ensure patient records, consent forms, and other documentation are complete, accurate, and kept confidential.
10. Coordinate with the clinical team to help ensure smooth daily operations and an excellent patient experience.
11. Assist in maintaining the cleanliness, organization, and professional appearance of the reception and waiting areas.
12. Perform other duties and responsibilities that may be assigned by management to support clinic operations.

Join Our Team

We're looking for someone who doesn't simply want a job. We're looking for someone who wants to grow with us. If you're proactive, coachable, take pride in your work, and enjoy creating exceptional experiences for every patient, we'd love to meet you.

At Dérm Aesthesis, we believe that exceptional patient care begins with exceptional people. We invest in developing our team through continuous learning, mentorship, and a culture built on respect, collaboration, accountability, and excellence.