Customer Service and Operation Specialist (air freight?

Company Overview

Established in 2014, EasySpeed Supply Chain Co.,Ltd. is a leading innovator in cross-border e-commerce logistics, providing intelligent, end-to-end solutions for global import and export operations. With an annual revenue exceeding 1 billion U.S. dollars, a global presence spanning 22 offices, and a dedicated team of over 400 employees, we work closely with more than 400 freight agents,40 major airlines, and multiple ocean carriers. Every year, we operate over 1,000 international direct cargo charter flights, manage more than 200,000 tons of international air cargoand facilitate extensive ocean freight services, including full-container load (FCL) and less-than-container load (LCL) shipments. In addition to air and ocean freight, EasySpeed provides customs brokerage, warehousing, last-mile delivery, and tailored supply chain solutions to meet all logistics needs.

Driven by continuous innovation, industry expertisee, and an unwavering commitment to excellence, EasySpeed delivers lasting valuue and reliability to our clients. We believe in forging meaningful partnerships, nurturing mutual trust, and adding a human touch to every journey. From air freight to ocean shipping and beyond, we ensure that every shipment moves forward with care, precision, and a genuine sense of connection.

https://www.easy-speed.com/

Position Summary

We are looking for a dedicated and detail-oriented freight Customer Service and Operation Specialist to join our dynamic team. The ideal candidate will possess a strong background in freight forwarding and a passion for delivering exceptional customer service. This role involves managing customer inquiries, coordinating and handling airfreight shipments from end to end, and ensuring timely and accurate communication with clients and internal teams.

Customer Support

• Handle daily air freight operations, with a primary focus on GAP shipments.

• Act as the primary point of contact for customers regarding the inquiries and shipments.

• Address customer questions and issues promptly, ensuring high levels of satisfaction.

Shipment Coordination

• Manage the logistics of airfreight shipments, including booking, tracking, and documentation.

• Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.

Problem Solving

• Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.

• Utilize critical thinking to find effective solutions for customer needs.

Documentation and Compliance

• Prepare and handle all hands-on documentation from end to end, to ensure compliance with international regulations and company policies.

• Maintain accurate records of all transactions and communications related to airfreight shipments.

Collaboration

• Work closely with the teams to provide a seamless customer experience.

• Assist in the development of operational improvements to enhance service delivery.

Performance Tracking

• Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

Qualifications

• Degree in Logistics, or a related field preferred.

• Minimum 3 year of experience in handling GAP air freight operations.

• Strong master of freight forwarding operations, documentation handling, regulations, and industry practices. 

• Excellent communication skills, both verbal and written, with a strong customer service orientation.

• Detail-oriented with strong organizational and multitasking abilities.

What We Offer

• Competitive salary and promotion package.

• Opportunities for rapid business development and career growth.

• A collaborative and supportive work environment.