Accounts Receivable Specialist

About the Company:

Established in 2014, Faithfull is an International Fashion label, which fuses Scandinavian simplicity with Australian laid-back spirit, created within the island life ambience of Bali. Our pieces are designed with the modern traveller in mind. We are committed to creating thoughtfully produced, socially responsible garments and aim to minimise our environmental footprint and maximise our positive social impact.

Faithfull is committed to creating thoughtfully produced, socially responsible garments. From our manufacturing choices and commercial practices to our organisational culture, community investment, environmental footprint and social impact, we ensure that each step is positive one and one that falls in line with our brand’s value’s.

Faithfull has been proudly B-Corp Certified since 2021 and was recertified at the end of 2024.

About the Role:

This role owns the receivables cycle end-to-end and acts as the primary point of contact for all AR matters across our international accounts. Day to day, you will work the AR report line by line — chasing outstanding invoices, resolving disputes and closing out credit notes — while making commercial calls on payment plans, deposits and order cancellations, and coordinating closely with sales, agents, the shipping team and our warehouses to keep cash coming in and stock moving. It is a high-volume, account-facing role that carries real judgement and multi- currency exposure, so strong written and verbal English, sound commercial judgement and a calm, organized approach are essential.

Key Responsibilities:

Accounts receivable & collections

• Work through the AR report line by line: follow up outstanding invoices, ensure open credit notes are closed, and arrange refunds on open CNs

• Resolve payment disputes, short-payments and short-shipments, liaising with the relevant teams to close them out

• Build payment plans for slow-paying accounts and actively monitor that they are being met

• Act as the direct daily point of contact for all accounts on AR and shipping issues, looping in the shipping team as needed

Inbox & account communication

• Monitor the 'AR' and 'accounts' inboxes (approx. 80+ emails per day) and respond promptly and professionally

Agents & overdue escalation

• Liaise with agents to secure assistance when accounts are non-responsive

• Maintain the AR aging tracker and proactively follow up on customer accounts that are more than 30 days overdue

Deposits & forward orders

• Work with the sales team at end of season to push accounts for deposits and leverage forward orders

• Make commercial calls on whether to cancel or keep orders

• Other ad-hoc reconciliation

Shipping, stock & risk reduction

• Release all paid AUD and USD invoices to the relevant warehouses to pick and prepare orders

• Coordinate with Shipping to move stock, and escalate to / work with our 3PL’s to resolve issues when needed

• Liaise with sales on late, unpaid or cancelled orders, and coordinate with the DTC/web lead (where relevant)

• Work to reduce risk and move stock as quickly as possible, keeping back-end data correct across JOOR, Glass and Xero

Seasonal reporting & data integrity

• Produce seasonal reporting for sales: a full review / deep dive of all placed orders, flagging potential red- flag accounts

• Regularly work in JOOR cross-checking issues (missing styles, order-value variances) and send POs to stores

Requirements

• Diploma or degree in Accounting, Finance or a related field

• Should have at least 3 years' experience in accounts receivable, collections or a comparable finance role

• Professional written and verbal English. Able to correspond confidently and daily with international customers, agents and retailer portals

• Strong commercial judgement — comfortable building payment plans, escalating, and making cancel/keep calls

• Highly organised and resilient, able to manage a high-volume ledger and inbox and prioritise under pressure

• Confident across multiple currencies (EUR, USD, GBP, AUD) with strong attention to detail

• Confident with Excel and hands-on experience with Xero; quick to pick up new systems (e.g. Glass, JOOR)