Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Senior Customer Experience (CX) Staff di Jaya Digital Property kami kurasi dari JobStreet (kategori Marketing & Penjualan). Perhatikan lokasi kerja (Jakarta) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
About us:
FIT HUB is a venture-backed technology driven health and wellness startup based in Jakarta, Indonesia. Founded in 2020, FIT HUB’s mission is to democratize access to Health and Wellness for all Indonesians. We believe that everyone should have access to improving their health and wellness, so we’ve built FIT HUB from the ground up to make exercising friendly, affordable, and fun for new gym-goers and fitness-enthusiasts alike.
Responsibilities:
Perform all responsibilities of a Customer Experience Staff while maintaining excellent service standards.
Take ownership of escalated customer complaints by coordinating with relevant stakeholders and recommending appropriate solutions.
Prepare and analyze customer experience reports, including complaint trends, service performance, SLA achievement, and other operational metrics.
Monitor service quality through regular audits, identify improvement opportunities, and provide feedback to support team performance.
Identify recurring issues and recommend process improvements to enhance operational efficiency and customer satisfaction.
Support the implementation of customer experience initiatives, policies, and quality standards.
Requirements :
Diploma Level 3 in Business Administration, Hotel, Marketing, Communications, or a related field preferred.
Proven experience (min. 3 years) in a customer service role, with a focus on providing exceptional customer experiences.
Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and concisely.
Strong problem-solving skills and the ability to handle difficult or sensitive situations with empathy and professionalism.
Proficiency in using CRM software, help desk systems, and other relevant tools to manage customer interactions effectively.
A customer-centric mindset with a genuine passion for delivering outstanding service and ensuring customer satisfaction.
Ability to work collaboratively in a team environment and adapt to a fast-paced, dynamic work environment.
A positive attitude, empathy, and a genuine passion for helping others.