Product Support Engineer – Electric Motor & Automation

Job Description:

• Conduct customer site visits to inspect, evaluate, troubleshoot, and support industrial products including electric motors, inverters, PLC systems, and related equipment.

• Perform condition assessment and technical inspection including ampere measurement, vibration monitoring, temperature checking, parameter verification, and basic electrical/mechanical diagnostics.

• Carry out preventive and corrective maintenance, troubleshooting, and fault analysis to identify root causes and implement corrective actions.

• Support installation, commissioning, testing, parameter setting, and start-up activities at customer sites.

• Configure and provide technical support for inverter and PLC applications based on customer operational requirements.

• Provide technical consultation and explain product operation, maintenance procedures, and best practices to customers.

• Prepare service reports, maintenance records, inspection findings, and technical documentation regularly.

• Coordinate with internal teams regarding spare parts requirements, warranty support, service schedules, and technical issues.

• Deliver after-sales technical support to ensure product reliability, customer satisfaction, and long-term product performance.

• Build and maintain good relationships with customers through responsive and professional technical support.

Requirements:

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in Electrical Engineering, Mechatronics, Mechanical Engineering, Automation Engineering, or related field.

• Minimum 1–2 years of experience in Technical Support, Field Service, Maintenance, Automation, Control System, or After-Sales Service is preferred.

• Good understanding of at least one of the following areas:

  • Electric Motors & Rotating Equipment

  • Inverters / Variable Frequency Drives (VFD)

  • PLC and Industrial Automation Systems

• Familiar with troubleshooting, installation, commissioning, and maintenance activities.

• Able to read electrical drawings, technical manuals, and control schematics.

• Willing to work in a mobile role and perform customer visits across assigned areas.

• Strong communication skills with a customer-oriented mindset.

• Own a motorcycle, able to ride, and possess a valid motorcycle driving license (SIM C).

• Experienced in preparing service reports and maintenance documentation.

• Demonstrate good discipline, responsibility, teamwork, and professional attitude.