SENIOR FRONT OFFICE STAFF

Key Responsibilities

• Supervise and support Front Office Staff during daily operations.
• Ensure smooth and efficient guest check-in and check-out procedures.
• Welcome guests professionally and provide exceptional customer service.
• Handle guest inquiries, requests, complaints, and resolve issues promptly.
• Coordinate room assignments and monitor room availability with the Housekeeping Department.
• Manage reservations, cancellations, and room bookings accurately.
• Prepare daily front office reports, occupancy reports, and cashier reports.
• Ensure proper handling of guest payments, billing, and cash transactions.
• Train and mentor newly hired front office staff.
• Monitor staff attendance, grooming, and compliance with company policies.
• Coordinate with Housekeeping, Engineering, Security, and Food & Beverage departments regarding guest concerns.
• Ensure confidentiality of guest information.
• Assist the Front Office Manager in achieving departmental goals and maintaining service standards.
• Perform other duties assigned by management.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
• At least 2–3 years of experience in Front Office operations, preferably in a hotel or hospitality industry.
• Experience in a supervisory or senior front desk role is an advantage.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Knowledge of hotel property management systems (PMS) is preferred.
• Proficient in Microsoft Office applications.
• Ability to work on shifting schedules, weekends, and holidays.
• Professional appearance and positive attitude.