Associate - IFS - IT Service Group

PwC Indonesia is an inclusive and equal-opportunity employer that does not discriminate based on physical disabilities, gender, race, religion, or age. Your application will be treated fairly and assessed solely based on job requirements and competencies.

This group provides services to  3,000+ PwC staff and partners for end-to-end IT solutions. Our goal is to have great relationships with our users and provide services that exceed today’s best IT Industry standards. You will be challenged to handle various tasks with various IT problem levels and users. You will experience new knowledge of IT troubleshooting and new technologies.

• Technology-related issue and troubleshooting 

• IT Service Management (ITSM - SNow platform)

• Desktop imaging and set up

• Smart Printing System 

• IT equipment management 

Key Responsibilities:

• Act as the first point of contact for employees seeking technical support at the service desk.

• Diagnose and resolve hardware, software, and network issues across desktops, laptops, and mobile devices.

• Log and track service requests using IT Service Management platforms (e.g., ServiceNow).

• Maintain accurate records of service desk interactions and IT equipment handovers.

• Ensure the service desk area is organized, secure, and equipped for efficient support.

• Follow IT security protocols and company policies in all support activities.

• Provide basic hospitality support when required.

Requirements :

• Candidate must possess minimum Diploma 3 degree, preferably from information system, computer science, hospitality management, communication study Fresh graduate are welcome to apply

• Minimum GPA of 2.85 out of 4.00

• Good communication skills

• Strong client-service attitude

• Capabilities to work under pressure with team or minimum supervision

• Good analytical and logical skills in understanding user requirements and application design concept