Behavioral Customer Care Representative

Be the voice of support and make a meaningful impact every day.

We're looking for compassionate, empathetic, and customer-focused individuals to join our team as a Behavioral Health Service Representative. In this role, you'll assist members with behavioral and mental health-related inquiries, provide information about available services and benefits, and deliver exceptional customer support while maintaining the highest level of professionalism and confidentiality.

What You'll Do

• Respond to behavioral health-related inquiries through phone, chat, or email.
• Assist members with benefit verification, eligibility, authorizations, claims, and provider information.
• Provide accurate and timely information regarding behavioral health programs and services.
• Address customer concerns with empathy, professionalism, and a solutions-oriented approach.
• Accurately document customer interactions in the system while ensuring compliance with privacy and company policies.
• Meet quality, productivity, and customer satisfaction standards.

Qualifications

• College graduate (any course) – with or without work or BPO experience.
• College undergraduate who has completed at least 2 years of college with a minimum of 6 months of BPO, customer service, or related work experience.
• Excellent English communication skills, both verbal and written.
• Strong customer service, active listening, and problem-solving skills.
• Basic computer navigation and typing proficiency.
• Ability to handle sensitive and confidential information with professionalism.
• Willing to work on a shifting schedule, including weekends and holidays if required.
• Willing to work onsite or in a hybrid work setup, depending on business needs.

Why Join Us?

• Competitive salary and performance-based incentives.
• Paid training and continuous learning opportunities.
• HMO and comprehensive company benefits.
• Career growth and advancement opportunities.
• Supportive, inclusive, and collaborative work environment.
• Opportunity to make a positive difference by supporting individuals with behavioral health needs.

If you're passionate about helping others and delivering exceptional customer service, we'd love to hear from you. Apply today and start building a rewarding career in behavioral health!