Branch Supervisor

JOB POSITION: JUNIOR STORE SUPERVISOR


Job Description

Operational Management

• Lead and manage day-to-day operations across their assigned site, ensuring compliance with company standard operating procedures (SOPs).
• Conduct regular store inspections to maintain operational efficiency, product displays, cleanliness, and adherence to safety protocols.

Staff Leadership and Development

• Supervise, coach, and motivate team members to enhance performance, productivity, and customer satisfaction.
• Assist in the onboarding, training, and development of new employees fostering a positive work environment.
• Conduct performance evaluations, provide constructive feedback, and carry out necessary disciplinary actions to address poor performance.

Inventory and Financial Management

• Monitor sales performance, analyze Key Performance Indicators (KPIs), and implement action plans to achieve or exceed sales targets and budget goals.
• Oversee inventory control procedures, ensuring accurate stock levels and minimizing waste by verifying the store crew’s opening and closing inventory records and reports.
• Prepare and monitor expenses, budgets, and various management reports, including profit and loss statements, sales data, and labor reports for assigned branch.

Quality and Compliance

• Ensure strict compliance with all food safety, sanitation, and hygiene protocols.
• Address and resolve product and service quality issues promptly and professionally handle escalated customer complaints.

Marketing and Strategy

• Collaborate with the marketing team to oversee the implementation of marketing promotions, seasonal product rollouts, and other initiatives.
• Collect customer feedback and observe customer spending behavior to effectively upsell products and align sales efforts with marketing initiatives.

Job Specification

• Bachelor’s degree in Business Administration, Hospitality Management, Food Technology, or a related field.
• Minimum of 1 year of supervisory or managerial experience in multi-unit management, food production, or the retail bakery industry.
• Strong knowledge of inventory management, customer service, and food safety standards.
• Excellent leadership, organizational, and problem-solving skills.
• Proficiency in POS systems, Microsoft Excel or Google Sheets, and report preparation.
• Experience with e-commerce commerce food delivery apps (ex. GrabFood) is an advantage.
• Willing to work at the assigned branch location.
• Open to work in a shifting schedule, including weekends and holidays.