Customer Service & Documentation

Customer Service Export

Key Responsibilities

• Handle export booking inquiries from customers.

• Provide vessel schedules, ETD/ETA, transit time, and cut-off information.

• Arrange booking with shipping lines or NVOCCs.

• Confirm booking status and space availability.

• Send Booking Confirmation to customers.

• Remind customers of documentation closing and cargo cut-off deadlines.

• Monitor shipment progress from booking until vessel departure.

• Inform customers of schedule changes, delays, rollovers, or cancellations.

• Respond to customer inquiries and resolve shipment-related issues.

• Provide regular shipment status updates.

• Maintain good relationships with customers.

• Prepare shipment reports and customer service reports as required.

Export Documentation

Key Responsibilities

• Receive and review Shipping Instructions (SI) from customers.

• Verify the accuracy and completeness of shipping documents.

• Prepare Draft Bill of Lading (Draft B/L).

• Send Draft B/L to customers for approval.

• Revise the Draft B/L based on customer feedback.

• Issue Final Bill of Lading

• Submit Shipping Instructions to shipping lines or NVOCCs.

• Prepare and submit Verified Gross Mass (VGM) when required.

• Prepare and submit export cargo manifest.

• Process House Bill of Lading (HBL) and/or Master Bill of Lading (MBL).

• Send pre-alert documents to overseas agents.

• Coordinate with overseas agents regarding shipment documentation.

• Ensure compliance with shipping line and customs documentation requirements.

• Archive shipment files and documentation.