Technical Customer Support

Customer Support Specialist Location - São Paulo - SP Why You Should Join Fluke Reliability? At Fluke Reliability, we help organizations around the world maintain critical assets and operate more efficiently through industry?leading reliability software. As a Customer Support Specialist, you’ll be joining a growing, collaborative team at an early stage—one that values learning, internal mobility, and continuous improvement. This role offers a strong foundation for career growth, with opportunities to advance into Account Management, Professional Services, Sales, or other Support roles.If you enjoy solving problems, helping people succeed with technology, and learning how software makes a real-world impact across industries, this is a great place to grow your career.What You’ll Do? - Provide front-line support for Fluke Reliability software products in a Microsoft and web-based environment - Assist customers, partners, and internal teams via phone, email, chat, and web meetings - Diagnose, troubleshoot, and clearly explain solutions to technical issues using strong analytical and problem-solving skills - Manage multiple tasks during customer interactions, including researching issues and accurately documenting cases - Collaborate closely with teammates to deliver a consistent, high-quality customer experience - View support challenges from the customer’s perspective and advocate for clear, effective solutions - Contribute to the Fluke Reliability knowledge base by creating or improving product documentation - Participate in software testing activities to help ensure new releases are ready for customers What You Bring? Must-Have Qualifications - Ability to communicate technical information clearly, both verbally and in writing - Strong problem-solving skills and attention to detail - Comfort working in a fast-paced environment with changing priorities - Ability to work independently while also collaborating effectively with a team - Proficiency in English (spoken and written) Nice-to-Have Qualifications - Bachelor’s degree (or equivalent practical experience) - Customer service or technical support experience - Basic database knowledge or experience working with software applications - Mechanical aptitude or interest in industrial or technical environments - Spanish language skills What You’ll Get? - A supportive, team-oriented environment that values learning and growth - Clear pathways for internal career advancement across multiple departments - Hands-on experience with industry-leading reliability software - Opportunities to build technical, customer-facing, and cross-functional skills - Training, knowledge-sharing, and mentorship from experienced team members - A workplace that values diversity, inclusion, and different perspectives

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